Privacy Policy
Last updated: 2026-08-31
Yichi Custom Products ("we", "us") respects your privacy. This policy explains what data we collect when you use our website, request a quote, or contact us, and how we use and protect it.
1. Data We Collect
When you use our quote form or contact us, we may collect:
- Your name, company name and email address
- Your WhatsApp / phone number if you provide it
- Product of interest, quantity and message details
- Technical data such as IP address, browser type, device and pages visited (via Google Analytics)
2. How We Use Your Data
- To respond to your inquiry and provide quotes
- To communicate with you about your order
- To improve our website and services through aggregated analytics
3. Third-Party Services
- Self-hosted form endpoint: our quote form is submitted to our own server and delivered to sales@yichico.com via our enterprise email service
- Google Analytics 4: collects usage statistics with privacy safeguards such as IP masking (see their privacy policy)
- WhatsApp and email: communications are handled by Meta (WhatsApp) and your email provider
4. Cookies & Analytics
We use Google Analytics 4 to understand how visitors use our site. GA4 may set cookies and collect technical data. You can opt out via browser settings or Google's analytics opt-out tools. We do not sell your personal data.
5. Data Retention & Security
Inquiries are kept only as long as needed to serve you (typically up to 24 months) unless a business relationship develops. We use reasonable technical and organizational measures to protect your data, though no internet transmission is fully secure.
6. Your Rights
Depending on your jurisdiction (including GDPR in the EU), you may have rights to access, correct, delete or restrict processing of your personal data, and to withdraw consent. To exercise these rights, contact us using the details below.
7. Contact Us
For any privacy questions or requests, email sales@yichico.com or WhatsApp +86 135 8571 9693. We typically respond within 2 business days.